MOST FREQUENTLY ASKED QUESTIONS
HOW WILL MY ORDER BE DELIVERED?
Your indoor or outdoor furniture will be delivered by the most suitable carrier for the product. For larger pieces of furniture and assembled furniture on pallets, we will use a pallet delivery courier. For smaller or flatpack furniture like chairs we would usually use TNT.
For the larger furniture items or assembled items, we will use our own vans with our own warehouse operatives for delivery. If you have ordered a Mega Deal, then these items will be delivered fully constructed.
You can have your furniture delivered fully constructed even if you are not ordering a Mega Deal, just call our Customer Care team on 01949 862920 to get a quote.
WHAT ARE YOUR OPENING HOURS?
LeisureBench Customer Care is usually open Monday to Friday, from 9am to 5pm. Unfortunately, we are closed for bank holidays and national holidays, and during the Christmas period between Christmas day and New Year’s Eve. However, if you email us at email@example.com, someone may still be collecting and responding to emails through “out of office” times. If not, we will contact you as soon as our office re-opens again.
DO YOU OFFER AN ASSEMBLY SERVICE?
Yes, we do. At LeisureBench we can offer an assembly service to both home and commercial buyers for any of our indoor and outdoor furniture. However, this service will come at a charge of £10 + VAT per item and will need to be arranged with our Customer Care team. Delivery costs usually are higher with assembled furniture as well due to the size and volume increase of the order.
HOW CAN I CONTACT YOU?
Both trade and home customers can contact us via the LeisureBench website in our ‘Help and Support’ section and using our online contact form. If a chat support assistant is available then you will see a chat icon on the website too, so you can chat to us in person, via our website chat.
You can also ask a question about any of our indoor and outdoor furniture from the product page using the ‘Any Questions’ product enquiry form. You can raise a support ticket on our website help desk too, so your question can be tracked and traced.
Alternatively, you can email us at firstname.lastname@example.org and of course, during office hours, you can call us on 01949 862920.
HOW MUCH IS DELIVERY?
At LeisureBench, we have a few different delivery options available. To find out the delivery cost of your required furniture, add the items you wish to our basket and then view the basket.
You will see the delivery cost for the product in the breakdown of the total cost. You can select delivery options and change to a faster delivery to see the cost of this as well. There may be an extra charge for deliveries in restricted areas.
DO YOU PROVIDE PRODUCT ADVICE?
Yes. Our Customer Care team are here to help you in any way we can. Please contact us on 01949 862920 or email email@example.com.
If we are unable to answer your questions immediately, we will find the answer to your question and get back to you, usually within an hour. Our friendly team is here to help and can offer advice about our wide selection of indoor and outdoor furniture and what products would best suit your spaces and requirements.
HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
For both home and trade customers, once you have been through the checkout process on the LeisureBench website and confirmed your furniture order, an order acknowledgement screen will appear. This includes an order reference number. We recommend that you print out this page so you can refer back to it. You will also receive a confirmation email to the email address provided whilst making your order.
WHAT HAPPENS IF I WON'T BE HOME FOR MY DELIVERY?
For larger orders of both indoor and outdoor furniture, you will be contacted directly by our Customer Care team to arrange a suitable delivery date and time for both you and the delivery provider.
For smaller furniture orders, if you won't be at home to take delivery of your furniture, please leave a signed note on your front door so that the TNT driver can leave your furniture in a specified safe place e.g. behind the bins or with a neighbour. If there isn’t a suitable safe place for your garden furniture to be left, the courier will attempt to deliver again the next day.
DO YOU DELIVER TO NORTHERN IRELAND?
Yes, we do. This may affect delivery cost and lead time on your furniture depending on the order size, weight and destination. Please send an email to our Customer Care team at firstname.lastname@example.org for a quote.