Finance Options Available
MOST FREQUENTLY ASKED QUESTIONS
HOW WILL MY ORDER BE DELIVERED?
Your furniture will be delivered by the most suitable carrier for the product.
Smaller items and flatpack furniture is usually delivered by DHL or Tuffnells. You should be contacted by them with details to track your order.
For larger items and some assembled furniture, we will use a pallet delivery courier. This courier will contact you on the number you have provided to book in a kerbside delivery. Any access issues should be discussed with them at the time.
For larger furniture items or assembled items that cannot be delivered on pallets and White Glove, we will use a 2-man delivery service or our own vans and operatives, both of which will contact you within 2-3 weeks to book in for delivery.
Should you have any further questions or concerns, please do not hesitate to contact us at firstname.lastname@example.org.
WHAT ARE YOUR OPENING HOURS?
LeisureBench Customer Care is open from Monday to Friday, between 9am and 5pm. We are closed for bank holidays and national holidays, and during the Christmas period between Christmas Day and New Year’s Day.
DO YOU OFFER AN ASSEMBLY SERVICE?
Yes, we do. At LeisureBench we can offer an assembly service to both home and commercial buyers for any of our indoor and outdoor furniture. This service starts from £10 + VAT per item, depending on what item(s) you order. You can arrange this with our Customer Care team or simply select the "White Glove" delivery option when placing your order on our website. Please also note that delivery costs are usually higher with assembled furniture as well, due to the size and volume increase of the order.
HOW CAN I CONTACT YOU?
Our Customer Care Team are here to help from Monday to Friday, between 9am and 5pm, excluding bank holidays. You can contact us via the below methods:
- Use our chat function by clicking the question mark in a green circle at the bottom right of your page.
- Email us at email@example.com.
- Call us on 01949 862 920.
HOW MUCH IS DELIVERY?
At LeisureBench, we have a few different delivery options available. To find out the delivery cost of your required furniture, add the items you wish to purchase to your basket and click on the top right hand corner to view your basket. You will then be requested to input your delivery postcode, which will provide you with the delivery cost and a full breakdown of the total cost. You can select different delivery options, as we offer a standard delivery and a White Glove service including assembly.
Please note that there may be an extra charge for deliveries in restricted areas.
DO YOU PROVIDE PRODUCT ADVICE?
Yes. Our Customer Care team are here to help you in any way we can. Please contact us at firstname.lastname@example.org.
If we are unable to answer your questions immediately, we will find the answer to your question and get back to you. Our friendly team is here to help and can offer advice about our wide selection of indoor and outdoor furniture and what products would best suit your spaces and requirements.
HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
Once you have been through the checkout process on our website and confirmed your order, an order acknowledgement screen will appear.
This includes an order reference number. We recommend that you make record of this, so that you can refer back to it.
You will also receive a confirmation email to the address provided whilst making your order.
WHAT HAPPENS IF I WON'T BE HOME FOR MY DELIVERY?
If you have requested White Glove with assembly, you will be contacted to arrange a suitable delivery date.
If you have a large or heavy order, this will be a pallet delivery service and therefore MSD will be in contact with you to arrange a suitable date for kerbside delivery.
For smaller furniture orders, if you won't be at home to take delivery of your furniture, please use the courier's app to track and amend your delivery. Alternatively, you can leave a signed note on your front door, so that the driver can leave your order in a specified safe place e.g. behind the bins or with a neighbour. Please note that this is completed at the driver's discretion. If there isn’t a suitable safe place for your garden furniture to be left, the courier will leave a failed delivery card and will attempt to deliver again the next day.
DO YOU DELIVER TO NORTHERN IRELAND?
Yes, we do. This may affect cost and lead time on your delivery depending on the order size, weight and destination. Please send an email to our Customer Care team at email@example.com for a quote.