Your furniture will be delivered by the most suitable carrier for the product.

Smaller items and flatpack furniture is usually delivered by courier. You should be contacted by them with details to track your order. 

For larger items and some assembled furniture, we will use a pallet delivery courier. This courier will contact you on the number you have provided to book in a kerbside delivery. Any access issues should be discussed with them at the time. 

For larger furniture items or assembled items that cannot be delivered on pallets and White Glove, we will use a 2-man delivery service or our own vans and operatives, both of which will contact you within 2-3 weeks to book in for delivery. 

Should you have any further questions or concerns, please do not hesitate to contact us at support@leisurebench.co.uk. 

At LeisureBench, we usually dispatch all indoor and outdoor furniture the next day if the item is in stock via DHL or Tuffnells.

Larger furniture orders are usually sent on a 48-hour pallet as standard.

For more specialised deliveries of large assembled furniture, we will deliver ourselves and our Logistics team will be in contact with you to book in a delivery date that is best for you.

Should you wish to find out more about our assembly service, please contact the Customer Care team on support@leisurebench.co.uk.

At LeisureBench, we have a few different delivery options available. To find out the delivery cost of your required furniture, add the items you wish to purchase to your basket and click on the top right hand corner to view your basket. You will then be requested to input your delivery postcode, which will provide you with the delivery cost and a full breakdown of the total cost. You can select different delivery options, as we offer a standard delivery and a White Glove service including assembly.

Please note that there may be an extra charge for deliveries in restricted areas.

If you have requested White Glove with assembly, you will be contacted to arrange a suitable delivery date.

If you have a large or heavy order, this will be a pallet delivery service and therefore MSD will be in contact with you to arrange a suitable date for kerbside delivery.

For smaller furniture orders, if you won't be at home to take delivery of your furniture, please use the courier's app to track and amend your delivery. Alternatively, you can leave a signed note on your front door, so that the driver can leave your order in a specified safe place e.g. behind the bins or with a neighbour. Please note that this is completed at the driver's discretion. If there isn’t a suitable safe place for your garden furniture to be left, the courier will leave a failed delivery card and will attempt to deliver again the next day.

Don’t worry, if a courier attempts to deliver your order when no one is available, they'll leave a card to let you know. If you have specified a designated safe place, they should leave your order where instructed.
If, however, there isn't a suitable safe place or neighbour your furniture can be left with, the courier should try to deliver again the following day. All your choices will be listed on a card along with a contact telephone number.

If you need to amend the delivery date or address on your order, please notify our Customer Care team as soon as possible. If your order has not yet been despatched, we will be more than happy to implement these changes for you. However, if your order has already been despatched, we will not be able to amend the address and the courier will attempt delivery. 

The couriers we use are DHL, Tuffnells and MSD. If DHL and Tuffnells are handling your order, then you will receive a text message from them with tracking information and a link to download their app. The app can be used to track and amend your delivery details.

If MSD are handling your order they will be in contact with you on the number you supplied to confirm the details you have provided and to book in a delivery.

If you have chosen White Glove service, our Logistics team will contact you to arrange a delivery date, at which point you would have the opportunity to change or discuss any details.

Please note that changes to the delivery address may incur further charges.

Unfortunately, specifying a delivery date is not an option on our website.

If there is a preferred delivery date, please contact our Customer Care team at support@leisurebench.co.uk and we will be able to assist you. Please note that there might be an increased delivery cost, depending on the size of the furniture, volume of the order and courier method used to deliver on the requested date. 

Yes, of course. Both trade and home buyers can request to collect an order. Please call our Customer Care team on 01949 862 920 to arrange a suitable day and time and we will work with you to accommodate your request.
The collection address will be our head office:
LeisureBench Ltd,
Moor Lane, Stathern,
Melton Mowbray,
Leicestershire,
LE14 4EZ

Yes, we do. This may affect cost and lead time on your delivery depending on the order size, weight and destination. Please send an email to our Customer Care team at support@leisurebench.co.uk for a quote. 

We are unable to deliver outside of the UK at this moment in time. This is something that may be subject to change in the future, however, at this time it is not available.

We are unable to deliver outside of the UK at this moment in time. This is something that may be subject to change in the future, however, at this time it is not available.

Yes, we do. This may affect cost and lead time on your delivery, depending on the order size, weight and destination. Please send an email to our Customer Care team at support@leisurebench.co.uk for a quote.

Yes, we do. This may affect cost and lead time on your delivery, depending on the order size, weight and destination (not all destinations are guaranteed).
Please send an email to our Customer Care team at support@leisurebench.co.uk for a quote.

Yes, we do. We can offer credit terms to any trade customers that order furniture with us frequently, subject to a credit check and possible further referencing. To apply for an account, please follow this link: https://www.leisurebench.co.uk/trade-account.