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DELIVERY & COLLECTION

  • HOW WILL MY ORDER BE DELIVERED?

    Your indoor or outdoor furniture will be delivered by the most suitable carrier for the product. For larger pieces of furniture and assembled furniture on pallets, we will use a pallet delivery courier. For smaller or flatpack furniture like chairs we would usually use TNT.
    For the larger furniture items or assembled items, we will use our own vans with our own warehouse operatives for delivery. If you have ordered a Mega Deal, then these items will be delivered fully constructed.
    You can have your furniture delivered fully constructed even if you are not ordering a Mega Deal, just call our Customer Care team on 01949 862920 to get a quote.

  • WHEN WILL MY ORDER BE DELIVERED?

    At LeisureBench, we usually dispatch all indoor and outdoor furniture the next day if the item is in stock via TNT. Larger furniture orders are usually sent on a 48-hour pallet via MSD. For more specialised deliveries of large assembled furniture we will deliver ourselves and our Customer Care team will be in contact with you to book in a delivery date that is best for you.

  • HOW MUCH IS DELIVERY?

    At LeisureBench, we have a few different delivery options available. To find out the delivery cost of your required furniture, add the items you wish to our basket and then view the basket.
    You will see the delivery cost for the product in the breakdown of the total cost. You can select delivery options and change to a faster delivery to see the cost of this as well. There may be an extra charge for deliveries in restricted areas.

  • WHAT HAPPENS IF I WON'T BE HOME FOR MY DELIVERY?

    For larger orders of both indoor and outdoor furniture, you will be contacted directly by our Customer Care team to arrange a suitable delivery date and time for both you and the delivery provider.
    For smaller furniture orders, if you won't be at home to take delivery of your furniture, please leave a signed note on your front door so that the TNT driver can leave your furniture in a specified safe place e.g. behind the bins or with a neighbour. If there isn’t a suitable safe place for your garden furniture to be left, the courier will attempt to deliver again the next day.

  • CAN YOU DELIVER ON A SATURDAY?

    Yes, we can. Both trade and home customers can request specific delivery dates from LeisureBench for their indoor and outdoor furniture by contacting our Customer Care team or by selecting the option on checkout on our website. However, this will come at an extra delivery charge for the specific date.

  • I HAVE MISSED MY DELIVERY, WHAT HAPPENS NOW?

    Don’t worry, if a courier attempts to deliver your furniture when no one is home or in the office for trade customers, they'll leave a card to let you know. If you have specified a designated safe place, they should leave your furniture where instructed.
    If, however, there isn't a suitable safe place or neighbour your furniture can be left with, the courier should try to deliver again the following day. All your choices will be listed on a card along with a contact telephone number.

  • CAN I AMEND MY DELIVERY DATE OR ADDRESS?

    If you need to amend the delivery date or address on your garden furniture order, please notify our Customer Care team on 01949 862920 as soon as possible. If your garden furniture has not yet been despatched, we will be more than happy to implement these changes for you.
    If your furniture has already been despatched however, we will not be able to amend the address and the item will be returned to us. At this point, our Customer Care team can re-arrange delivery of your furniture to a new address for an additional charge.

  • CAN I SPECIFY A DELIVERY DATE WHEN ORDERING?

    Yes, of course. Once you have made your selection of garden or indoor furniture on the LeisureBench website, you can select your delivery options by clicking view basket and selecting delivery options.
    You can even select whether you want your furniture delivered before Noon.
    However selecting a specific date does come at a slightly increased delivery cost depending on the size of the furniture and volume of the order.
    For more information, please contact our Customer Care team on 01949 862920 or email support@leisurebench.co.uk.

  • CAN I COLLECT MY ORDER?

    Yes, of course. Both trade and home buyers can request to collect any order of furniture made either over the phone or on the LeisureBench website. Please call our Customer Care team on 01949 862920 to arrange a suitable day and time and we will work with you to accommodate your request.
    The collection address will be our head office:
    LeisureBench Ltd,
    Moor Lane, Stathern,
    Melton Mowbray,
    Leicestershire,
    LE14 4EZ

  • DO YOU DELIVER TO NORTHERN IRELAND?

    Yes, we do. This may affect delivery cost and lead time on your furniture depending on the order size, weight and destination. Please send an email to our Customer Care team at support@leisurebench.co.uk for a quote. 

  • DO YOU DELIVER TO THE REPUBLIC OF IRELAND?

    At LeisureBench, we are unable to deliver indoor or outdoor furniture outside of the UK at this moment in time. This is something that may be subject to change in the future, however at this time is not available.

  • DO YOU DELIVER OUTSIDE THE UK?

    At LeisureBench, we are unable to deliver indoor or outdoor furniture outside of the UK at this moment in time. This is something that may be subject to change in the future, however at this time is not available.

  • DO YOU DELIVER TO THE SCOTTISH HIGHLANDS?

    Yes, we do. This may affect delivery cost and lead time on your furniture depending on the order size, weight and destination. Please send an email to our Customer Care team at support@leisurebench.co.uk for a quote.

  • DO YOU DELIVER TO THE CHANNEL ISLANDS?

    Yes, we do. This may affect delivery cost and lead time on your furniture depending on the order size, weight and destination (not all destinations are guaranteed).
    Please send an email to our Customer Care team at support@leisurebench.co.uk for a quote.

  • WHAT IS YOU DELIVERY AND TRACKING TERMS?

    At LeisureBench, we know that the delivery of your garden furniture is the single most important part of a successful fulfilment. That is why we have expedited next day delivery available, 7-day standard delivery, 2-3-day fast delivery or you can book your delivery day, so your furniture arrives when you need it to. All of these options are available on our website or by calling our Customer Care team on 01949 862920
    If you have a tracking number issued, you can track your parcel online.

  • DO YOU OFFER CREDIT TERMS?

    Yes, we do. At LeisureBench, we can offer credit terms to any trade customers that order any indoor and outdoor furniture with us frequently, subject to a credit check and possible further referencing. To apply for a credit account, in the first instance, please contact our Customer Care team at support@leisurebench.co.uk.