WHAT ARE YOUR OPENING HOURS?
LeisureBench Customer Care is usually open Monday to Friday, from 9am to 5pm. Unfortunately, we are closed for bank holidays and national holidays, and during the Christmas period between Christmas day and New Year’s Eve. However, if you email us at firstname.lastname@example.org, someone may still be collecting and responding to emails through “out of office” times. If not, we will contact you as soon as our office re-opens again.
HOW CAN I CONTACT YOU?
Both trade and home customers can contact us via the LeisureBench website in our ‘Help and Support’ section and using our online contact form. If a chat support assistant is available then you will see a chat icon on the website too, so you can chat to us in person, via our website chat.
You can also ask a question about any of our indoor and outdoor furniture from the product page using the ‘Any Questions’ product enquiry form. You can raise a support ticket on our website help desk too, so your question can be tracked and traced.
Alternatively, you can email us at email@example.com and of course, during office hours, you can call us on 01949 862920.
DO YOU PROVIDE PRODUCT ADVICE?
Yes. Our Customer Care team are here to help you in any way we can. Please contact us on 01949 862920 or email firstname.lastname@example.org.
If we are unable to answer your questions immediately, we will find the answer to your question and get back to you, usually within an hour. Our friendly team is here to help and can offer advice about our wide selection of indoor and outdoor furniture and what products would best suit your spaces and requirements.
DO YOU SEND OUT SAMPLES?
Unfortunately, we are unable to send out samples of our furniture. Both trade and home customers are more than welcome to order a single item from our wide selection of garden and indoor furniture and if you are not pleased you can send the item back for a refund minus the delivery costs.
If you are happy with the furniture you can place an order and we will take off the delivery costs from your sample piece.
DO YOU HAVE A SHOP?
We do not have an official LeisureBench shop, but we do have a small outlet where we sell to the public a range of slight second and return garden furniture.
This is located at:
Musson's Timber Yard
Tel: 01664 823737
This is open Thursday, Friday and Saturday morning from April until September and has a small range of our outdoor garden furniture.
DO YOU HAVE A SHOWROOM?
LeisureBench does not have a permanent show room, however if you are preparing for a large order, we can have both indoor and outdoor furniture made up and ready for you to view here at our head office.
As you can appreciate, this takes some organisation and this will have to be arranged with our sales team. Please send an email to email@example.com or give our Customer Care team a call to organise this.